REFUND & RETURN POLICY

Last updated: October 30, 2026

At Dreamy Tails, we want you to feel confident about your purchase. This policy explains our return, refund, and warranty conditions.

For assistance, contact OJRV911@GMAIL.COM.

30-DAY RETURNS & MONEY-BACK GUARANTEE

You have 30 days from the date you receive your product to request a return under our voluntary 30-day money-back guarantee.

For change-of-mind returns, the product must be unused, unwashed, undamaged, and returned with its original tags and packaging. Proof of purchase is required.

Pet products must be free from pet hair, odors, stains, and signs of use. Our voluntary guarantee does not include a 30-day trial with your pet.

These conditions apply to our voluntary return offer. They do not restrict your statutory cancellation rights or your rights concerning defective, damaged, or incorrectly described products.

CHANGE-OF-MIND RETURNS

If you change your mind, order the wrong item, or no longer want the product, you may request a return within 30 days of delivery, subject to the conditions above.

You are responsible for return shipping costs for change-of-mind returns.

If your order qualified for free shipping, we will not deduct an original shipping charge from your approved refund. Any separately purchased shipping upgrades are non-refundable unless applicable law requires otherwise.

Contact OJRV911@GMAIL.COM before sending your return so we can provide the correct return instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon arrival. If an item arrives damaged, defective, or different from what you ordered, contact OJRV911@GMAIL.COM as soon as reasonably possible.

Include your order number and a description of the issue. We may request clear photographs or a short video where reasonably necessary to assess the problem.

We will provide an appropriate remedy, such as a replacement, repair, or refund, depending on the circumstances and your applicable consumer rights.

Dreamy Tails will cover necessary return shipping costs for confirmed defective, damaged-on-arrival, or incorrect items. Please contact us for shipping arrangements before paying for a return.

The 30-day voluntary return period does not limit any longer statutory protection.

30-DAY COMMERCIAL WARRANTY

Dreamy Tails provides a voluntary 30-day commercial warranty from delivery for manufacturing defects.

This additional warranty does not cover normal wear and tear or damage caused by misuse, accidents, chewing, scratching, unauthorized alterations, or failure to follow care instructions.

These exclusions do not apply where a problem results from a manufacturing defect or where applicable law requires a remedy.

This commercial warranty supplements your legal rights. It does not replace or shorten any statutory guarantee or warranty.

HOW TO REQUEST A RETURN

Email OJRV911@GMAIL.COM with:

• Your order number.

• The name used for the order.

• The item you wish to return.

• The reason for your request, where relevant.

• Photographs or videos if the item is damaged, defective, or incorrect.

A reason is not required when exercising a statutory right to cancel without giving one.

We will review your request and provide return instructions. Please retain your shipping receipt and tracking information until your return has been resolved.

REFUNDS

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Under our voluntary return policy, we aim to process refunds within 10 business days of approval. Any shorter legal deadline takes precedence.

Your bank or payment provider may require additional time to display the refund.

For eligible voluntary returns, the refund covers the amount paid for the returned item. Customer-paid return shipping is not reimbursed for change-of-mind returns unless required by law.

If you have not received your refund within 15 business days of our refund confirmation, contact OJRV911@GMAIL.COM.

EUROPEAN UNION AND UNITED KINGDOM CANCELLATION RIGHTS

Where applicable, consumers in the European Union and the United Kingdom generally have 14 days after delivery to notify us that they wish to cancel an online purchase, without giving a reason. Legal exceptions may apply.

After notifying us, you generally have a further 14 days to send the goods back.

You are responsible for the direct return shipping cost for a change-of-mind cancellation where this obligation was disclosed before purchase. We may deduct a lawful amount for diminished value caused by handling beyond what is necessary to inspect the goods.

Unused-condition and original-packaging requirements under our voluntary policy do not override statutory cancellation rights.

For qualifying cancellations, refunds include any standard outbound delivery charge paid. Additional charges for an upgraded delivery service need not be refunded where permitted by law.

We will refund within the applicable statutory timeframe. Where permitted, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.

STATUTORY GUARANTEES

Mandatory consumer protections apply independently of our voluntary return policy and commercial warranty.

Consumers in the European Union generally benefit from a minimum two-year legal guarantee for faulty or non-conforming goods, with additional rights available under some national laws.

Customers in other countries retain all mandatory rights applicable to their purchases. Nothing in this policy excludes or restricts those rights.

ITEMS EXCLUDED FROM VOLUNTARY RETURNS

Where permitted by law, our voluntary change-of-mind policy excludes:

• Products used, washed, damaged, or altered after delivery.

• Products personalized or made specifically to order.

• Gift cards.

These exclusions do not remove rights relating to defective or non-conforming goods or any other mandatory consumer protection. A product is not automatically excluded from statutory returns simply because it is intended for pets.

SALE ITEMS AND BUNDLES

Discounted items are subject to the same return conditions and statutory protections as full-price items.

Refunds for items purchased in a bundle are based on the amount actually paid for the returned items, taking account of the discount applied at checkout. Refunds do not exceed the amount paid.

EXCHANGES

We generally do not process direct exchanges. To request a different design or product, contact us about an eligible return and place a separate order for your preferred item.

This does not affect any legal entitlement to a replacement for a defective or incorrect product.

SPLIT SHIPMENTS

An order may arrive in more than one package, with separate tracking numbers and delivery times.

If you believe part of your order is missing, contact OJRV911@GMAIL.COM so we can investigate. Receiving one package does not mean that all items have been delivered.

Applicable statutory rules determine when a cancellation period begins for orders delivered in separate shipments.

CONTACT

Dreamy Tails
Email: OJRV911@GMAIL.COM

Contact us by email for return instructions, refund questions, or warranty assistance.